1. Take it on board for proper processing later

Don’t assume you’re not in the wrong. Don’t make the mistake of not properly listening.

And in the moment, definitely don’t make the other person feel like they need to repeat it.

2. Consider the practical things you can change

What can you do to learn from this critique? How can you grow as a person?

Make this less about your response to an attack and more about an opportunity to grow.

3. Thank the deliverer of feedback

No one likes to be criticised but we should be grateful for those who are willing to enter the awkwardness it can bring. Assume the best of intentions (even if they’re not there).

4. Weigh the critique

Not all critique is fair, good or right. Once we’ve gleaned for the good and practical, we can now consider whether it comes from a helpful place.

Make a mental note for future.

5. Get another perspective

Don’t go and moan to a friend who will always back your perspective. Instead ask a good friend if this was fair and what you could do to use this as a learning opportunity.

6. Make an apology

If you have genuinely made a mistake then own it. And if there’s something you an do better then admit it.

Note that even if most of the criticism is wrong, you can still acknowledge the bit that is fair.

7. Don't over-apologise though

You can bring a spirit of humility without agreeing to things that are untrue. People will always sense insincerity too so be sure not to over-apologise.

8. Make practical action steps

This is a learning opportunity so treat as one. Make changes and then make space for getting future feedback to check your progression.

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